Introduction
AzAd Labs ("we," "us," or "our") operates AzAd Mail and related organization services available through azademail.com (collectively, the Services). This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use AzAd Mail.
AzAd Mail focuses on hosted mail, contacts, and admin tools for your domain. Our suite marketing site at azadworkspace.com describes optional workspace and CRM offerings; each host has its own policy copy aligned to the products offered there. See also our Compliance page and Terms of Service.
Information we collect
We may collect:
- Account and profile data — name, email address, organization affiliation, role, profile photo, and preferences you set in mail or admin settings.
- Mail and contact content — messages, attachment metadata, contacts, and labels stored to provide inbox, search, and directory features. Mail content is processed through our mail infrastructure and may be indexed for search where that feature is enabled.
- Usage and device data — IP address, browser type, approximate location derived from IP (for security and pricing display), sign-in timestamps, session identifiers, and actions recorded in audit logs.
- Billing data — organization billing contact, subscription tier, and payment status. Payment card details are collected and stored by Paddle.com Market Ltd (Merchant of Record for online subscriptions), not by AzAd Labs.
- Organization branding — logos and settings your administrator uploads.
- Marketing site (azademail.com) — information you submit via the contact form (name, email, message, enquiry type) and security tokens from Turnstile where enabled. Our public marketing sites may use Google Analytics for aggregated traffic measurement only; we do not enable Google ads or remarketing signals there. We also record anonymous first-party pageviews (pathname and a random browser identifier) to operate our platform dashboard — no names, emails, or form content in those beacons.
How we use information
We use collected information to:
- Provide, maintain, and improve AzAd Mail and related organization services;
- Authenticate users and enforce organization policies (including MFA);
- Deliver mail, contacts, admin, and (where licensed) CRM functions you request;
- Process subscriptions, trials, and communicate about billing;
- Monitor security, prevent abuse, and troubleshoot errors;
- Comply with legal obligations and respond to lawful requests.
We do not sell your personal information. We do not use your mailbox content to train third-party AI models.
Sharing and processors
We share data only as needed to operate the Services — for example with infrastructure providers (hosting, DNS, mail delivery) and Paddle.com Market Ltdfor subscription billing as Merchant of Record, bound by confidentiality obligations. Your organization's administrators can access directory and audit data for users in their tenant. We may disclose information if required by law or to protect rights, safety, and security. See Compliance for more detail on subprocessors.
Retention and security
We retain data for as long as your account or organization subscription requires, or as needed for legal and backup purposes. We use encryption in transit (TLS) for web and mail protocols and apply access controls in our control-plane databases. No method of transmission or storage is completely secure; please use strong passwords and enable MFA when offered.
AzAd Mail for Android (Google Play)
The AzAd Mail Android app, distributed via Google Play, lets eligible users access their organization mailbox on mobile devices. The app processes mail credentials and session data needed for IMAP sync with our mail infrastructure, and may keep a local Room cache of messages and related metadata on the device for offline performance. Contacts and to-dos stored or synced through the app may also reside on the device according to your organization's policies and app settings. Google Play's own distribution, updates, and store analytics are governed by Google's terms and privacy notices in addition to this policy.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or export personal data. Mailbox users should contact their organization administrator first; administrators may reach us at privacy@azadworkspace.com. We will respond within a reasonable time.
Children
AzAd Mail is intended for organizations and is not directed at children under 13 (or the applicable age in your region). We do not knowingly collect personal information from children.
Changes
We may update this policy from time to time. We will post the revised version on this page on azademail.comand update the "Last updated" date. Continued use after changes constitutes acceptance of the updated policy.
Contact
Questions about this Privacy Policy for AzAd Mail: privacy@azadworkspace.com or the contact form on azademail.com.